Shipping policy

Shipping Policy

At Things Above Custom Apparel, we aim to provide a seamless and reliable shipping experience for our customers. Below, you'll find all the details about our shipping process, including rates, timeframes, and other important information.

1. Processing Times

  • All orders are processed within 3-5 business days after payment confirmation.
  • Processing times may vary during peak seasons, holidays, or due to unforeseen circumstances. If delays occur, we will notify you promptly via email.
  • Custom orders may take additional time depending on the complexity of the design. You will receive an estimated timeline upon order confirmation.

2. Shipping Methods and Delivery Times

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery time is 5-7 business days after processing.
  • Expedited Shipping: Estimated delivery time is 2-3 business days after processing.
  • International Shipping: Estimated delivery time is 7-21 business days, depending on the destination. Customs processing may extend delivery times.

3. Shipping Rates

Shipping costs are calculated at checkout and depend on:

  • The destination address.
  • The weight and dimensions of your order.
  • The shipping method selected.

Free Shipping: We offer free standard shipping on orders over $100 (U.S. only).

4. Order Tracking

  • Once your order ships, you will receive a confirmation email with a tracking number and link to track your package.
  • Please allow up to 24 hours for the tracking information to update.

5. International Shipping

  • Customers are responsible for any customs fees, duties, or taxes imposed by their country.
  • Delays due to customs clearance are beyond our control.
  • For international orders, ensure all shipping information is accurate to avoid delays.

6. Shipping Restrictions

  • We currently ship to the United States, Canada, Europe, and select international locations.
  • Certain items, such as custom designs with restricted content, may not qualify for international shipping.

7. Undeliverable or Lost Packages

  • If a package is returned to us due to an incorrect address provided at checkout, the customer will be responsible for reshipping costs.
  • For lost or missing packages, contact our customer service team at [insert contact info] within 7 days of the expected delivery date. We will assist with filing a claim with the shipping carrier.

8. Damaged or Defective Items

  • If your order arrives damaged, please notify us within 48 hours of receipt with photos of the damage and packaging. We will work with you to provide a replacement or refund.

9. Contact Us

If you have any questions or concerns regarding shipping, feel free to contact us:

  • Email: Hello@thingsaboveca.com
  • Phone: 626.214.5358
  • Hours of Operation: Monday-Friday, 10 AM to 4 PM (PST)
Customers rate us 5.0/5 based on 61 reviews.